Getting Started and More

girl drinking from purple cup on a knee walker

By now you have done the hard work, researched which knee scooter is best suited to your needs and placed your order. To help you get started we created this page which will take you from unpacking to getting you on the move, insights to operational aspects and finally helping you with the repacking to return your rental.

No matter what, the experienced friendly StrideOn staff will support you through the process. Please make sure you take time to read through your User Guide when your knee walker arrives.

The StrideOn

Unpack to Go for Rentals

Please sign for the delivery if required.
Open the box with care and keep all the packaging as you will need it to return your rental.
In the pack that comes with it you will have a return label and User Guide, please keep your pack in a safe place.
To help you get unpacked and on the go have a look at the video.

Extending and Retracting the Rear Wheels

Never use the StrideOn with the rear wheels folded under the frame.
The rear wheel folding mechanism means your StrideOn can be stowed away easily and in a smaller space.
Have a look at our video demonstration to show you how easy it is to extend and retract the rear wheels on the StrideOn.

How to use the Brakes

The StrideOn comes with two ergonomic brake handles situated either side of the handlebars.
Use them just like you would on a bicycle.
You can also lock the brakes by pushing both brake handles forwards at the same time. This acts like a park brake.
Have a look at the video to see them in action.

The Orthomate

Unpack to Go for Rentals

Please sign for the delivery if required.
Open the box with care and keep all the packaging as you will need it to return your rental.
In the pack that comes with it you will have a return label and User Guide, please keep your pack in a safe place.
To help you get unpacked and on the go have a look at the video.

How to raise and lower the Steering

Please refer to the video opposite and to the User guide provided in your pack for a detailed guide.
The steering column is designed to allow a quick release, so you can fold it down to pop into your car or stow away.
Remember when raising or lowering the steering always keep hold of it in one hand to prevent it falling when released.

How to use the Brakes

Please refer to the video opposite and to the User guide provided in your pack for a detailed guide.
The Orthomate has a single brake handle. Use it as you would for a bicycle.
You can also lock the brake by depressing the spring loaded pin situated on the brake handle and at the same pulling the brake handle towards you. Once the pin engages release the brake handle, so it stays locked.
To release pull the brake handle towards you until the pin disengages to allow for normal brake use.